Have problems or questions? – Email Us or call 702 449-4853

If you are having problems getting your downloads or printing your downloads, please don’t hesitate to contact us. It may take up to 15 minutes before you get your downloads. Many are big files and take a while to receive.

You have five days to download and save your purchase, so make sure you follow the link from your email or online and save the file, even if you aren’t ready to print it out.

If didn’t get the email purchase confirmation, check your junk mail folder or spam folder.

If you have problems downloading the file online, you can also follow the link from your email to get the pattern. See the directions on how to download a pattern for your specific browser below:

New Windows 10 Edge Browser

Do not use this browser to download the instant downloads. People are reporting that it doesn’t work well for pdf files. Open up another browser to purchase your downloads. (This may have changed since this was posted.)

Chrome Browser

  1. Once you purchase an item, a new screen should pop up with the Purchase Confirmation. Towards the bottom of the Purchase Confirmation, you should see the name of the item/items you purchased in blue and underlined.  Click on the names of the items and a new window will pop up.
  2. Your computer will select a place to save the file.  It will give you the path at the top of the screen.  It may say Computer – Data (D ) – Downloads.  That means that your file will be saved on your computer in drive D in the folder called Downloads.  If you want the file to be saved somewhere else, you can pick a folder that you prefer.
  3. Click on “Save” at the bottom of your screen to save that file.
  4. The file will then show up at the bottom of the Purchase Confirmation screen. A little arrow points to the file and then disappears.  The file is in a box with the pdf. logo, the name of the file such as craft-pattern.pdf, and a little down arrow to the right.  If you click on the down arrow, you will have four options – Open, Always Open with Adobe Reader, Open with System Viewer or show in folder.
  5. Always open in AdobeReader” and then select “Open”.  A new screen will pop up and you can print it from there.
  6.  If you click on “Show in Folder” instead of “Open” it will take you to the file to which you saved the pdf pattern and show you a preview.  To open from the folder double click on it or chose “File” and then “Open”.   Then click on the “Print” button at the top of the page.
  7. You will also be sent the purchase receipt via email.  So if you can’t get it the first time, open your email and follow the same procedure.

 Internet Explorer Browser

Note: Internet Explorer is no longer supported. Update your browser.

Safari on a Mac

  1. Click on the blue underlined link to the file and the file will automatically download and then pop up on your screen.
  2. You can print and save it from this screen. Just click “File” and then “Print” at the top of the screen.  If you want to save the file click on “File” and then “Save” and pick where you would like to save the file.


  1. Click on the blue underlined link to the file under “Products” and a box a grey box pops up.
  2. Click on “Open With Adobe Reader” and click “Okay”.
  3. It opens up automatically. If it doesn’t open automatically, click on the download arrow next to the search bar.
  4. To save click on “File” and then “Save As” and choose which file you want to save it to on your computer.
  5. Click on the “Print” icon at the top of the screen to print.

Printing from an iPhone

  1. If you are having problems printing from your iPhone, install the Chrome browser and then access the website through Chrome.  Safari does not work as well when printing pdf files.